Irony

Darren: Welcome to Gogo. My name is Darren.

 Scott Sambucci: Hi Darren

Darren: Hi Scott. Sorry to hear you are having some issues with the service today. I would be happy to assist you with this.

Scott Sambucci: Thanks.

Darren: What content have you attempted to access?

 Scott Sambucci: gmail mostly.

 Scott Sambucci: also Quora.com and southwest.com

Darren: I’m sorry the service is not working as well as you’d like it. I’ll tell you what I’ll do. I’m going to send you a free session code for your next flight. Would you like that emailed or provided now in the chat?

Scott Sambucci: email would be great thanks.

 Scott Sambucci: I’ll tell you this from a customer perspective…

 Scott Sambucci: while the free pass is nice, I don’t care about the money. It’s the lost productivity. I depend on the Internet to work for these cross-country flights so I can get work accomplished

 Scott Sambucci: I drive from Sacramento to SFO specifically to fly Virgin b/c its a direct flight with Internet.

 Scott Sambucci: That’s instead of taking a direct flight from Sac to DC on United or JetBlue

 Scott Sambucci: If you advertise high-speed and charge $26, it needs to be highspeed. Heck – I’d pay $100 if it was highspeed b/c my time is worth more than that.

 Scott Sambucci: Just my two cents. Thanks for listening, and thanks for the code

 Communication with the Oracle RightNow CX Cloud Service Chat service has been lost.  Please wait while attempts are made to restore the connection.

 Disconnection in 240 seconds.

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